Were you acknowledged by an employee within 30 seconds of entering the store?
Did the employee ask you what you were shopping for today?
Did the employee offer help?
Did the employee offer you an additional item?
Did the employee give you his/her undivided attention?
Did all the employees you came in contact with have a friendly tone?
All employees are courteous?
Did any employees offer above-and-beyond service?
Did all other (not previously evaluated) employees you encountered smile and greet you?
Did the employee provide a pleasant closing comment?
Did the cashier greet/acknowledge you the moment you reached the counter?
Did the cashier ask if you found everything?
Did the cashier mention the loyalty/rewards program by name during your transaction?
If you are not a member, did the cashier ask if you wanted to join?
Did the cashier mention the invitation for the customer satisfaction survey at the bottom of the receipt?
Did the cashier thank you at the end of your transaction?
Was carry-out service offered if you had more than 2 bags?
