Visual merchandising
Customer experience
Retail

Service Station Concept Audit

How the customers look, view and feel your service station has well-documented impact on customer experience and buying behaviour. But most service station chains don't have well-documented standards and processes to enforce them. To help solve that, this template can be used and adjusted to make sure your service station concept is executed 100% of the time.
Backround information
Location name
Date
Reporter
Outdoor areas
3 Questions
The outdoor area is clean
Wind cabinet is clean and free of debris, door glasses wiped
Campaigns are clearly displayed outdoors
Indoor area, store and restaurant
5 Questions
The floors are clean
Store shelves and glasses are clean
There are products on the shelves and filled from the front edge
Promotional products are displayed clearly at the store
Chairs and tables are in order
Lines
5 Questions
Coffee is fresh and hot
Coffee station is in good order
Savory dishes are available
Sweet dishes are available
Promotional products are displayed clearly at the lines
Breakfast, lunch and meal orders
3 Questions
There is enough breakfast and it is fresh
There is enough lunch and it is fresh
All dishes on the menu can be ordered
Cashier and personnel
3 Questions
Cashier point is clean
The staff greets customers
Promotional products are displayed clearly at the cashier
Toilets
3 Questions
There is enough paper and soap
Floors, walls and mirrors are clean
The toilets are clean and fresh
Signature
Inspector's signature
Falcony signature
January 20, 2023 - 15:42
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