Facilities Management
Tenant experience

Tenant satisfaction survey

Tenant satisfaction is often a blackbox and comes up reactively in rare positive feedback and more occasionally in complaints. By using proactive tenant satisfaction surveys, property owners and landlords can dig deeper to leading indicators on what's to improve and what's already working.
Backround information
Location name
Date
Reporter
Maintenance
7 Questions
I’m able to submit maintenance requests with ease
Maintenance and work orders are handled completely with great quality
Maintenance requests and work orders are completed in a timely manner
I’ve never had any issues with maintenance being completed in our spaces
Property conditions
7 Questions
I’m satisfied with the overall condition of the property
The interior rooms are comfortable and updated
The appliances are well-maintained and functional
The exterior is kept clean and well landscaped
The common areas and facilities are clean and open
I feel safe and secure on the property
Parking is not an issue for me or guests
Customer service and communication
6 Questions
I feel that property management makes themselves available to help you and answer questions promptly
Property management is responsive when I have a problem or question
Property management sends announcements often enough
There’s a good line of communication between me and property management
Property management is polite, friendly, and helpful
How can management be improved?
Signature
Inspector's signature
Falcony signature
January 20, 2023 - 15:42
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